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If a request is a "public" request, anyone using the SeeClickFix system will see the problem pinned to the map and can follow its progress. Potholes, for example, can be seen by everyone. Public requests help reduce duplicate reports of problems.
If a request is "private", only the submitter and City employees can see it.
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Some City services, such as trash pick-up, are only available in certain areas of Middletown. SeeClickFix is aware where a specific service is available and will limit requests for that service to the appropriate areas.
Some public resources are not maintained by the City. For instance, state highways (like Route 66/Washington Street) are maintained by the Connecticut Department of Transportation. SeeClickFix will not accept requests for services that are not provided by the City.
Certain issues, such as reporting unsanitary rental properties, cannot be addressed by the City without coordinating with the person reporting the problem.