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1. When should I call 911?

911 should only be used for extreme emergencies, such as a medical emergency, crime in progress, serious motor vehicle accident, etc. For all routine non-emergency calls, please call 860-347-6941.

2. What is the phone number for non-emergency calls?

For non-emergencies, please call 860-347-6941.

3. What are the hours of the Middletown Police Department?

The Middletown Police Department is open 24-hours a day, 7 days a week, 365 days a year. We never close.

4. Where is the Police Department located?

The Police Department Headquarters is located at:

222 Main Street
Middletown, CT 06457

5. Where can I park at the Police Department?

You can park in any stall on Main Street (metered) or in the City parking lot behind the police department. In the City lot, there is a $1 per hour charge.

6. How can I obtain a police report from the Middletown Police Department?

Police reports are generally available 5 to 7 days following the incident. Police reports, when completed, may be obtained at the Records Bureau between 8 a.m. to 3:30 p.m.

• Certified Copy: There is a fee of $1 for the first page and $0.50 for each additional page.
• Non-Certified Copy: There is a fee of $0.50 per page.

7. If I was involved in a motor vehicle accident, how soon will I be able to obtain a copy of the accident report?

Police reports are generally available 5 to 7 days following the incident. Police reports, when completed, may be obtained at the Records Bureau between 8 a.m. to 3:30 p.m. There is a fee.

• Certified Copy: There is a fee of $1 for the first page and $0.50 for each additional page.
• Non-Certified Copy: There is a fee of $0.50 per page.

8. How can I obtain a pistol permit?

Pistol permit applications are available at the Middletown Police Department Record's Bureau. The application outlines the appropriate steps an applicant will need to follow in order to obtain a pistol permit.

9. When/how can I get fingerprinted?

Fingerprinting is done for City of Middletown residents only. There is no charge for this service and no appointment is necessary. Please bring proof of residency (any mail or bill with name and address) and a valid photo identification. In most cases, you will need to provide the fingerprint cards.

10. If I want to make sure my child safety seat is installed correctly in my car, who should I call?

Please call 860-638-4094 and leave a message. Your call will be returned by one of our Car Seat Education Officers.

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1. Is my water safe to drink?

Yes! The water that you receive from the Middletown Water Department is very safe to drink. We constantly monitor and test your drinking water. For additional information see our Water Quality Reports.

2. How often do I get billed for Water and Sewer?

Residential users are billed two times a year; once in May and then in November. Larger water consumers and commercial customers are billed monthly.

3. When do I need to pay my Water and Sewer bill?

Bills should be paid within 30 days from the first of the month in which you are billed.  Bills become delinquent 30 days past the due date and interest will be charged at the rate of 1.5% per month or fraction thereof.  If you choose to pay online, be sure to set up your auto pay before the May 1^st and Nov 1^st billing dates to avoid late payment fees.  

4. Why is my water usage or bill unusually high?

There may be several reasons that your usage could be unusually high.  One of the most common issues is a leaking toilet or other leaky plumbing fixtures.  Please review Ways to Reduce Your Bill for more information.  If you still have questions, please call out Billing Division at 860-638-3501.

5. What do I do if the tap water looks discolored or tastes unusual?

Please contact the Manager of Regulatory and Technical Affairs for all Water Quality complaints by calling 860-638-3545.

6. Sewage is backing up in my house, what do I do?

There are two types of sewage backup:

1. An internal plumbing blockage or problem which only backs up when using internal plumbing fixtures. If this occurs please contact a plumber. 
2. A sewage backup from the City sanitary sewer collection system. If this occurs contact the Sewer Department during normal business hours at 860-638-3500. After hours contact the Central Dispatch by calling 860-346-8621, they will contact the Sewer Department's on-call personnel.

If you are unsure, please call us.

7. Where does the water I drink come from?

Middletown currently has two active sources: the Mount Higby Reservoir and the River Road Well field. For additional information please review the Department's annual water quality reports.

8. What is fee to connect to the Sanitary Sewer System?

The standard residential fee for a sanitary sewer service is $3,500. Other Fees may apply for commercial and industrial connections.  More information is available on our Connection Fee page or or by contacting the Engineering Division.

9. What is the fee to connect to the Public Water System?

The standard residential fee for a new water service is $3,250. Other Fees may apply for commercial and industrial connections.  More information is available on our Connection Fee page or or by contacting the Engineering Division.