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1. When should I call 911?

911 should only be used for extreme emergencies, such as a medical emergency, crime in progress, serious motor vehicle accident, etc. For all routine non-emergency calls, please call 860-347-6941.

2. What is the phone number for non-emergency calls?

For non-emergencies, please call 860-347-6941.

3. What are the hours of the Middletown Police Department?

The Middletown Police Department is open 24-hours a day, 7 days a week, 365 days a year. We never close.

4. Where is the Police Department located?

The Police Department Headquarters is located at:

222 Main Street
Middletown, CT 06457

5. Where can I park at the Police Department?

You can park in any stall on Main Street (metered) or in the City parking lot behind the police department. In the City lot, there is a $1 per hour charge.

6. How can I obtain a police report from the Middletown Police Department?

Police reports are generally available 5 to 7 days following the incident. Police reports, when completed, may be obtained at the Records Bureau between 8 a.m. to 3:30 p.m.

• Certified Copy: There is a fee of $1 for the first page and $0.50 for each additional page.
• Non-Certified Copy: There is a fee of $0.50 per page.

7. If I was involved in a motor vehicle accident, how soon will I be able to obtain a copy of the accident report?

Police reports are generally available 5 to 7 days following the incident. Police reports, when completed, may be obtained at the Records Bureau between 8 a.m. to 3:30 p.m. There is a fee.

• Certified Copy: There is a fee of $1 for the first page and $0.50 for each additional page.
• Non-Certified Copy: There is a fee of $0.50 per page.

8. How can I obtain a pistol permit?

Pistol permit applications are available at the Middletown Police Department Record's Bureau. The application outlines the appropriate steps an applicant will need to follow in order to obtain a pistol permit.

9. When/how can I get fingerprinted?

Fingerprinting is done for City of Middletown residents only. There is no charge for this service and no appointment is necessary. Please bring proof of residency (any mail or bill with name and address) and a valid photo identification. In most cases, you will need to provide the fingerprint cards.

10. If I want to make sure my child safety seat is installed correctly in my car, who should I call?

Please call 860-638-4094 and leave a message. Your call will be returned by one of our Car Seat Education Officers.

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1. Is my water safe to drink?

Yes! The water that you receive from the Middletown Water Department is extremely safe to drink. We constantly monitor and test the water. For additional information see our Water Quality Reports.

2. How often do I get billed for Water and Sewer?

Residential users are billed two times a year. Once in May and other in November. Larger water consumers are billed monthly.

3. When do I need to pay my Water and Sewer bill?

Bills should be paid within 30 days from the first of the month in which you are billed.

4. Where does the water I drink come from?

Middletown currently has two active sources: Mount Higby Reservoir and the River Road Well fields. For additional information please review the water quality reports.

5. What do I do if the tap water looks discolored or tastes unusual?

Please contact the Water Sources Superintendent for all Water Quality complaints by calling 860-638-3500.

6. Sewage is backing up in my house, what do I do?

There are two types of sewage backup. 

The first one is an internal plumbing problem which only occurs when using internal plumbing fixtures. If this occurs please contact a plumber. 

The second type of back up is when sewage is backing up into your house from the City Sewer System. If this occurs contact the Sewer Department during normal business hours at 860-638-3500. After hours contact the Central Dispatch by calling 860-346-8621, they will contact the on call Sewer Department Personnel.

7. What is free to connect to the Sanitary Sewer System?

The standard Residential Fee for a Sanitary Sewer Service is $3,500. Other Fees may apply for commercial and industrial connections. 

Please contact the Engineering Division for additional information.

8. What is the fee to connect to the Public Water System?

The Standard Residential Fee for a Water Service is $3,250. Other Fees may apply for commercial and industrial connections. 

Please contact the Engineering Division for additional information.

9. Why is my water usage unusually high?

There may be several reasons that your usage could be unusually high. 

The first thing to check is a leaking toilet or other plumbing fixtures. 

Some other reasons could be due to excessive lawn watering during summer, or it is possible the meter was misread. If you have any questions regarding usage please contact the Water Department's Billing Personnel and we will gladly check your reading.