As the Veterans' Service Contact Person for the City of Middletown, the director of the department performs the following:
- Coordinates all matters concerning veterans and their dependents
- Coordinates with public and private facilities concerned with veterans' reemployment, education, rehabilitation, and adjustment to peacetime living
- Coordinates with all national, state, and local government and private agencies in securing services and benefits to which a veteran or his or her dependents may be entitled
- Encourages and coordinates veterans' vocational training services, where applicable, and works with veterans' organizations as much as possible to carry out these prescribed state functions